Second napsgear shipping issue in a row

[JohnnyRotten1]

My last order had a package that took a very long time and was shipped to the wrong address so naps reshipped it and offered me free shipping on my next order. I ordered again and the usps label was created 8 weeks ago and never updated. Napshelp told me this was completely normal even though I’ve ordered hundreds of packages from them and the only time this has happened is when it was never dropped off. The customer service was taking a week to respond to my messages and said they knew where my package was but would not give me a tracking number “because it was sensitive contents”. Now they sent me an email, 8 weeks later, saying it didn’t get approved by customs and it would be reshipped. This has happened before except I got a letter from customs and had to send naps a pic or it for reshipment (which they did without issue). I’ve ordered hundreds of packages over the years from naps but everything about this order seemed off. I’m not sure what’s going on but I am extremely disappointed

 

[GHgut4life]

My last order had a package that took a very long time and was shipped to the wrong address so naps reshipped it and offered me free shipping on my next order. I ordered again and the usps label was created 8 weeks ago and never updated. Napshelp told me this was completely normal even though I’ve ordered hundreds of packages from them and the only time this has happened is when it was never dropped off. The customer service was taking a week to respond to my messages and said they knew where my package was but would not give me a tracking number “because it was sensitive contents”. Now they sent me an email, 8 weeks later, saying it didn’t get approved by customs and it would be reshipped. This has happened before except I got a letter from customs and had to send naps a pic or it for reshipment (which they did without issue). I’ve ordered hundreds of packages over the years from naps but everything about this order seemed off. I’m not sure what’s going on but I am extremely disappointed

@JohnnyRotten1 sorry to hear this bro
i think some international shipping is having issues lately due to the tariffs and such
so things not normal with the post office
some customs hold packs for no reason

did you talk to naps bro?

 

[GHgut4life]

My last order had a package that took a very long time and was shipped to the wrong address so naps reshipped it and offered me free shipping on my next order. I ordered again and the usps label was created 8 weeks ago and never updated. Napshelp told me this was completely normal even though I’ve ordered hundreds of packages from them and the only time this has happened is when it was never dropped off. The customer service was taking a week to respond to my messages and said they knew where my package was but would not give me a tracking number “because it was sensitive contents”. Now they sent me an email, 8 weeks later, saying it didn’t get approved by customs and it would be reshipped. This has happened before except I got a letter from customs and had to send naps a pic or it for reshipment (which they did without issue). I’ve ordered hundreds of packages over the years from naps but everything about this order seemed off. I’m not sure what’s going on but I am extremely disappointed

@jasonhill800 tagging their rep here

 

[SteveSmi]

try and order domestic if you can man. i know it costs more but its worth it IMO.

its not napsgear that is the issue

as GH said

1. its the idiotic tariffs
2. its the naps reseller

 

[BodyMonster34]

My last order had a package that took a very long time and was shipped to the wrong address so naps reshipped it and offered me free shipping on my next order. I ordered again and the usps label was created 8 weeks ago and never updated. Napshelp told me this was completely normal even though I’ve ordered hundreds of packages from them and the only time this has happened is when it was never dropped off. The customer service was taking a week to respond to my messages and said they knew where my package was but would not give me a tracking number “because it was sensitive contents”. Now they sent me an email, 8 weeks later, saying it didn’t get approved by customs and it would be reshipped. This has happened before except I got a letter from customs and had to send naps a pic or it for reshipment (which they did without issue). I’ve ordered hundreds of packages over the years from naps but everything about this order seemed off. I’m not sure what’s going on but I am extremely disappointed

@JohnnyRotten1 bro my cattle feed delayed too cause of tariffs. it happenin to everyone and everything.

napsgear not they fault on this one

 

[RickRock]

Domestic is the way to go, and there are plenty of good sources

 

[CEO]

My last order had a package that took a very long time and was shipped to the wrong address so naps reshipped it and offered me free shipping on my next order. I ordered again and the usps label was created 8 weeks ago and never updated. Napshelp told me this was completely normal even though I’ve ordered hundreds of packages from them and the only time this has happened is when it was never dropped off. The customer service was taking a week to respond to my messages and said they knew where my package was but would not give me a tracking number “because it was sensitive contents”. Now they sent me an email, 8 weeks later, saying it didn’t get approved by customs and it would be reshipped. This has happened before except I got a letter from customs and had to send naps a pic or it for reshipment (which they did without issue). I’ve ordered hundreds of packages over the years from naps but everything about this order seemed off. I’m not sure what’s going on but I am extremely disappointed

@JohnnyRotten1 bros sometimes customs don't send letters. or letter could be on way. who knows

next time go with domestic. all we can do right now