SPECIAL CONDITIONS
1. Basicstero.ws is the direct store of Pharmacom Labs; we are Pharmacom Labs. We produce all the items that are available in our basicstero.ws store. Therefore, we control the manufacturing process and quality of all the products in our range. With basicstero.ws you get the real manufacturer’s guarantee. Thus, items of questionable quality may be an eligible subject for free replacement; Users have right to request replacement of questionable items. If the quality of an item is being questioned, then it is required that an independent qualitative/quantitative analysis of said item be performed by an independent third-party laboratory. This is our standard protocol to resolve issues regarding product quality and similar cases. In general, we use independent GMP-certified accredited Swiss lab Simec AG (
www.simec.ch) for these purposes. However, to absolutely eliminate any possibility of our influence on the testing results, a customer is authorized to choose any certified lab of his or her own choice that meet the two mandatory conditions listed below (these conditions are necessary to ensure that the analysis results are as trustworthy and reliable as possible for all partied involved):
I. Only brand new untouched/unopened items (vials/ampoules/pills) are eligible to be sent for testing. Therefore, we can only guarantee the quality of unopened items only because after an item is opened its contents, purity, and composition are no longer under our exclusive control.
II. The lab chosen should correspond to all respective testing standards. Each test report should have an individual verifiable report number so that any person can contact the lab to verify the report to confirm the result was not forged.
If a customer decides to take advantage of the option to send a sample to a certified laboratory of his or her choice and meets the terms listed, he or she is required to inform us about this in advance, provide the ORDER NUMBER which contained the product in question, and provide photos of the item in question. Basicstero.ws is bound by these terms to replace to the customer the item sent for testing independent on whether the final result will be positive or negative. Furthermore, if the lab report shows a negative result and some considerable deviations are found, Basicstero.ws will completely cover all testing expenses and provide to the customer a bonus for all inconvenience caused. However, if the report shows a positive result and no significant deviations are found, the customer will be required to cover all testing expenses, but he or she still gets a replacement for the item that was sent to be tested.
IMPORTANT: Deviations within +/- 10% from concentration stated on the label are permissible. Therefore, if the product in question is found to be within +/- 10% of Pharmacom’s advertised concentration it is considered a positive good result.
Any and all questions regarding the entire testing procedure, testing expenses, payment details, and all other aspects of this process are to be discussed and agreed upon individually via e-mail.
2. All claims/complaints/blood works regarding Pharmatropin (Human Growth Hormone) will only be considered within one week (7 days) of the delivery to the customer (as per tracking number). Pharmatropin requires special storage conditions and should be kept refrigerated to keep its potency for a long time; we cannot verify whether or not these conditions are met and maintained by a customer; therefore, we may not, should not, and will not be held responsible for any inefficiency or bad blood work results caused by improper storage conditions.