Yes, this is exactly what I said.
However, I didn't want to look rude. When I just discovered this thread I was mad because it was the first bad review we had ever received, it was posted without any evidence and I'm pretty sure his complaint is not real. Anyway, I had asked him to post here something to let me check deeper about "his order" and no answer yet. Be sure if it was as he said I'll be resolving such a complaint and, after that, I'll slam myself publicaly.
B