JohnnyUtah
Newbie
Appreciate the reply. In the case where my tracking number has not been accepted by Canada post. It could be an error on their end, not trying to slander your name or anything but can you check on mine also. This happened when I ordered in November also. Thank you synpharmarepUnbelievable. Imagine having a very clear writing in bold writings on the homepage of the website which clearly states and yet you still end up having to deal with people like this guy. Is it really that difficult to read the rules of the vendor you're dealing with before ordering?
The below is literally written on HUGE bold writings in the homepage of our site
"Allow up to 48 Business Hours for a response to all emails. Understand that we sources have lives too. Emergencies happen. We take weekends off. We take holidays off. If you’re going to have a panic attack due to not receiving a response to an email right away, then kindly take your business elsewhere. This is not intended to be rude, but rather, It’s to ensure we are a good match for one another."
And this individual sends us an email this morning accusing us of stealing and being thieves, because there is a routing error by Canada Post with his package. Canada Post has routing issues ALL the time and the packs end up being delivered, albeit with a delay. This has nothing to do with us and is the nature of mail order businesses. His tracking number is correct and the package will be delivered as normal, and if it ends up NOT being delivered, then it will be addressed at that time. But to come and accuse a longstanding brand and source of stealing, etc, because the mailing company has had a routing issue is beyond immature.
This attitude is completely unacceptable on our end and we will not tolerate this kind of childish behaviour. If you're not able to exhibit enough patience to wait for a source to get back to you without going on the forums and saying "This should alarm bells" etc then you're simply not our target customer. If you're not a mature individual, we DO NOT want your business.
I am glad that this person made a post in the public with his tracking number and his own address, because you we would never publicize client information, but this guy did it himself, and It's great because we will all see that the pack will be ultimately delivered to his address with that tracking number.
Obviously this person's access to our site and SYN has been terminated at this point, as we don't care if you're ordering $100 or $1000 - If you're going to act like this, you can take your business elsewhere.
FYI - Let me make this explicitly clear, if you're going to act like an absolute child like this individual, your access will be revoked. SYN does NOT need the business of people like this. Our reputation and brand has been established for years, and I say this without arrogance having access to a SYN rep is a privilege. We choose our clients, not vise-versa.
There are plenty of other no name brands in Canada that you can shop that will gladly take your business.